Sale Scheduler Support
Last updated: September 29, 2026
Contact us for help with using the app, errors, or price recovery. Please include your store URL, sale name, the time the issue occurred, and any messages shown in the app.
What to check
- Is the automatic scheduler running?
- Are the selected products and schedule correct? Dates and times are shown in your Shopify store time zone.
- Do any other sales or price-changing apps affect the same products?
- Were the original prices restored after stopping the sale?
If prices have not been restored
Stopping an active sale restores the saved pre-sale prices. If the normal Stop action does not restore them, open Price recovery and contact support.
Contact support
Email: shopify@8823inc.jp
Support is based in Japan and available in Japanese and English. We aim to reply within two business days.
Contact: shopify@8823inc.jp